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Spectre Online Store Policy
About Spectre
Since 1983 Spectre Performance has been dedicated to offering its customers a wide assortment of trick, unique, and highly innovative products with a level of quality and value unmatched anywhere on earth. All of the Spectre products feature value and benefits our customers will appreciate - we know, because we use these products every day.
Shipping Policy
The SpectrePerformance.com store accepts orders to the United States and Canada. Orders delivered in the US cannot be sent to a PO Box, APO or AFO address.
The SpectrePerformance.com store offers several domestic shipping options and most available items ship the same day if the order is received by 3PM Pacific Time/6PM Easter Time. Shipping charges and sales tax will be shown before an order is finalized provided that the ship to postal code is correct. If an item is not available, it will be shipped when it becomes available unless you contact us to cancel the order. To check the status of your order including tracking numbers for shipped orders go to https://www.spectreperformance.com/online/orderstatus.aspx. After an order is submitted you will receive an e-mail confirmation. You will receive another email confirmation after the order has been shipped.
Sales Tax (United States)
Sales tax is added to most US orders. We collect and pay sales tax to most US states.
Cancellation Policy
Orders may be cancelled before shipment by contacting our customer service department at 909-673-9800. Our orders usually ship within a day therefore you must call as soon as possible to cancel the order before it is shipped. Please do not request cancellations by email or fax.
Return/Refund Policy
If your package arrives damaged, save all packaging material for the shippers inspection. Please call our customer service department as soon as possible at 909-673-9800 to report the damage and we will schedule a reshipment. We must submit your claim to the shipper within 3 days. The shipper will inspect and pick up the damaged merchandise and return it to Spectre. Spectre will accept returns within 30 days of purchase for refund as long as the item is unused and a return authorization number has been issued. Returns will not be accepted without a return, please email ([email protected]) or call our customer service department at 909-673-9800 to obtain a return authorization number. Shipping and handling fees will not be refunded. All refunds will be credited to the credit card used in the transaction. Properly pack, insure, and ship your return by ground prepaid. We will refund your return ground shipping charges if the reason for the return is due to our mistake. For Spectre product warranty information see www.spectreperformance.com/warranty.
